Refund policy

Please note, defects not covered by warranty must be reported within 48 hours of reception to be eligible for replacement consideration. 

Open and/or used items cannot be returned. Returns are not accepted 30 or more days after the order was marked as delivered by the postal carrier.

No refunds on DIY Sweet Dreams Shade due to cutting errors by customer.

Returns

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
  • Address changes are not permitted once the manufacturer has shipped your product.
  • If you cancel your order during this 24 calendar hour period, we will refund your money.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion.

 

Please note that Sweet Dreams Shade orders that have been fulfilled or delivered cannot be cancelled or returned barring extenuating circumstances.

Sweet Dreams Shade does not cover shipping fees associated with packages that need to be reshipped in the case of "Returning to Sender." or other shipping-related issues.

If a package is lost, stolen, or arrives broken, we will only re-issue a replacement item to be sent if Sweet Dreams Shade shipping insurance was purchased within 48 hours of original purchase. Unless Sweet Dreams Shade Shipping Insurance is purchased, once an order has left our fulfillment center, it becomes the responsibility of the shipping company (ex. USPS, UPS, FedEx, etc.) and the customer to dispute issues respective to the shipment. Sweet Dreams Shade Shipping Insurance also covers packages that are lost or damaged while in transit or "porch pirated" ("porch pirated" meaning the carrier reports the status as "delivered" but the parcel has been stolen from the delivery address and a police report has been filed). 

If you have any problems with your purchase, please email us at hello@sweetdreamsshade.com, and we will try our best to resolve the situation as quickly as we can.